The VoIP Report Weekly Roundup – February 24, 2017
Missed something on The VoIP Report? If so, check out the weekly roundup February 24 and see what happened in the world of VoIP this week.
This week on The VoIP Report we discussed how VoIP can improve distribution and logistics. We also shared how WebRTC is benefits Unified Communications and shared a fun quiz that lets you see if you are really a VoIP expert.
If you missed an article or any of this week’s industry news you can check it out below.
How VoIP Improves Distribution and Logistics
US expenditure on logistics and distribution was $1.48 trillion in 2015, accounting for around eight percent of the annual gross domestic product, according to the US Department of Commerce.
The industry carries out a number of essential functions to link producers and consumers, including transportation management, fleet management, warehousing, materials handling, order fulfillment, logistics network design, inventory management, supply and demand planning, third-party logistics management, and other support services.
This key industry depends on efficient communications between clients or suppliers, warehouse staff and administrators, drivers, and customers at delivery destinations.
Test Your VoIP IQ
Think you’re a VoIP expert? Find out now! Take our quiz and see just how much you know about the communication technology. When you’re done share this quiz with your friends and don’t forget to @TheVoIPReport.
Ways to Protect Small Business from Cyber Attacks
Companies who think We’re too small to deal get hit with cyber attacks are carrying on business under a porous security blanket. It’s this mistaken belief that leads hackers to view small businesses as easy marks. In fact, many hackers prefer small businesses to Fortune 500 companies and too-large-to-fail financial institutions that have erected cyber firewalls around their networks and constantly update their anti-virus, anti-malware, and anti-spyware software.
How WebRTC Benefits Unified Communications
WebRTC, yet another set of letters to remember in addition to all the as-a-services. But do remember them, because this solution fusing VoIP and the web can fit into your UC infrastructure and play a role in your collaboration strategy. You can use WebRTC in place of dedicated software clients to enable true browser-based video, voice, and web conferencing capabilities.
Contact Centers Help Customer Journey Mapping
Reality TV has ruled the airwaves for the past decade. Viewers seem to enjoy observing real people in real situations, whether it’s singing, dancing, or just engagement in the give and take of living or traveling with others.
Problems and misunderstandings arise and are resolved in one way or another. It’s kind of like what goes on daily in your contact center. If you want to understand the reality of your customers’ experience, tune into your contact center to help with customer journey mapping.
Can Your Business Phone System Take Care of Business
It may be hard to imagine today, but once upon a time, there was no such thing as voice mail, call waiting, or caller ID. If someone called your number and you were on another call, he got a busy signal, a sound today’s youngest workers may never have heard.
Yes, business phone systems have come a long way in just a few decades. But so has your business. Maybe it’s time to look at your current system. Has it kept up with your growing needs? And if your company is just in its infancy, you need a business phone system that can keep up with your growth and expansion.
In the News
Securing Data in a BYOD Office
Choosing the Right Communication Platform as a Service
How to Create a Modern Cloud-based UC RFP Strategy
The Great ISP Debate: How to Choose the Right One
Improving Coworker Communication Goes Beyond VoIP
Before You Move, Switch to Hosted VoIP
What Your Hold Music is Telling Your Customers
Tech Experts Reveal Their Top 5 Cybersecurity Tips
See an article you like? Make sure to share it with your colleagues or on social media and don’t forget to tag us @TheVoIPReport.