The VoIP Report Weekly Roundup – February 10, 2017
Want to know what happened on The VoIP Report this week? Then check out our weekly roundup February 10 to learn more about VoLTE, extortionware and more.
This week at the VoIP report we teach you how to use VoIP to run a successful telesales campaign. We also share an infographic on VoIP vs. VoLTE, a topic many of our readers are interested in. Finally, we help you learn more about extortionware, a cyber threat that can affect you in major ways!
If you missed an article or any of this week’s industry news you can check it out below.
Using VoIP to Run a Successful Telesales Campaign
Telesales campaigns can help your business in many ways. They can increase revenue and profit by following up leads or setting appointments for your field sales team, selling directly to prospects and customers, or strengthening relationships with existing customers.
To run a successful telesales campaign, you must plan carefully and provide the telesales team with training, support, prospect and product information, and tools that help them make calls productively and cost-effectively.
VoIP vs VoLTE: Which will Lead the Communications Market?
Over the last few years, VoLTE has entered the communications market as a competitor to VoIP, leading many businesses to ask the question, “How do VoIP and VoLTE compare?”
We discuss this in our infographic, “VoIP vs VoLTE: Which Will Lead the Communications Market.” You will learn the difference between VoIP and VoLTE as well as get a side-by-side comparison of the two communication methods. So which is better, VoIP or VoLTE? That is for your to decide.
What is Extortionware?
Cyberattacks are nothing new. They have been around since the beginning of the Internet, affecting millions of people each year. In fact, you most likely were the victim of one or will be at some point. There are many known cyber threats we work to protect ourselves against.
Well, now there’s a new threat in town that can threaten your personal information. Everyone meet extortionware.
So what is extortionware and how can you help protect yourself from this new threat? Find out below.
11 Modern Day Conference Calling Rules
Henry Martyn Robert’s book Robert’s Rules of Order was published in 1876 and has since been considered the authoritative guide on how to conduct meetings and make decisions as a group.
The basics of etiquette and order still hold true, but a few edits might be needed for our modern business world where conference calls are the standard — a world where technology makes it easier than ever to connect with partners, employees, clients, and customers across the globe.
Monitoring, VoIP and Spotty Service’s Impact on Users
Of all the calls that come into IT support teams, the ones they dread the most concern poor quality voice or video. If you find yourself in such a situation, try to temper the tone of your call. The poor tech guy or gal on the other end is just as frustrated as you are. Why? Because the tools they have at their disposal are next to useless when it comes to this type of experience.
Spotty service is an issue for both the user and the IT department for multiple reasons and while monitoring can help, it often forgets the user experience.
CYOD Benefits & Challenges
Businesses all over the world are implementing Bring Your Own Device policies at their offices. This allows employees to use their own smartphones and other devices to make calls as well as access work files and software programs. This model is widely used by small businesses or those that utilize temporary and seasonal staff. However, it doesn’t come without IT security and management issues.
These issues have led many businesses to look for different ways to handle device policies. One way is by implementing Choose Your Own Device policies, which can help mitigate some of the problems BYOD creates.
In the News
The Evolution of Disaster Recovery Starts with the Cloud
Ready for Softphones? How to Make Them Work for You
How Hotels Can Build a Successful Digital Strategy
New Technology Adoption is Possible, Trust Us
Does Your Contact Center Customer Service Need Work?
How to Thwart BYOD Security Attacks with 7 Must Haves
The 3 Stages of the Digital Workplace
What Tech Experts Need to Lead in 2017
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