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The VoIP Report Weekly Roundup – April 14, 2017
April 14th, 2017

The VoIP Report Weekly Roundup – April 14, 2017

Missed something on The VoIP Report? If so, check out the weekly roundup April 14 and see what happened in the world of VoIP this week.

Summary

This week on The VoIP Report, we share all the ways government agencies can benefit from VoIP. We also teach you a little but about integrating your VoIP system with your business apps to improve workplace productivity, customer service, and collaboration. Finally, we touch on how softphones are changing workplace communications, for the better.

If you missed any of our articles or any of this week’s industry news check it out below.

Featured Article

11 Reasons Government Organizations Need VoIP

Government organizations must deliver value for the money to their “customers” – US citizens and businesses. Part of the process is to deliver better services more efficiently and work more productively. The challenge is not just to improve productivity, but also to reduce the barriers between departments and agencies that act against the goal of “joined-up government.”

Effective communications play an important role in reducing costs, improving productivity and collaboration, and delivering services more efficiently. VoIP (Voice over Internet Protocol) can help government organizations at federal, state and local levels meet their efficiency goals and provide citizens and businesses with quality, responsive service.

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Other Articles

How Softphones Change Business Communications

If you’ve ever felt like you wanted to just chuck that space hog of a desk phone into the garbage? Then you might want to look into a softphone.These phones change business communications in multiple ways and space is only one of them.

Never heard of softphones or soft clients, as they’re also called? What we’re talking about is an application program that installs to and runs on any computer. This enables Voice over Internet Protocol (VoIP) phone calls, thus doing away with the need for dedicated hardware.

Since VoIP softphones run on your computer, you will need a headset and microphone to make and receive calls. If you prefer an actual phone, you can use specialized VoIP phones or traditional desk phones equipped with analog telephone adapters.

Softphones are especially suited to companies who allow their employees to work from home. As well as businesses who have a workforce that regularly visits remote locations or service clients.  But since this brings us to the 800-lb gorilla in the room, let’s address it before going any further.

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The Future of Healthcare is the IoMT

In case you haven’t heard, the ubiquitous Internet of Things (IoT) has given birth to the Internet of Medical Things (IoMT). If you’re thinking FitBit or similar physical activity trackers, think bigger. Although wearable physical activity trackers were considered revolutionary, today’s IoMT solutions are like FitBit on steroids. These advanced are changing the future of healthcare in big ways.

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Communications and Business Apps: The Gap is Closing

Integrating communications tools like Voice over IP (VoIP) with business applications is a great way to improve productivity, customer service, and collaboration. Integration is a practical solution because VoIP services run on the same data network as the applications, rather than a dedicated telephone circuit.

Integration with customer relationship management (CRM) systems and calendar applications is well established, but the latest versions of Microsoft’s Skype for Business and Office 365 take this type of integration to new levels.

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Eight Ways VoIP Improves Revenue Generation

Voice over IP (VoIP) was originally seen as a way to reduce communication costs by routing calls over the Internet, with long-distance and international rates lower than their equivalent on the public network.

However, businesses are now focusing their attention on VoIP’s ability to improve revenue generation. Here are eight ways your business can grow sales by supporting the sales team or making it easier for customers to buy.

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In the News

It’s Not All Hype: SMB Cloud Benefits You Can’t Ignore
Coping with Ransomware and the 7 Stages of Grief
Room for Improvement: Simple Ways to Improve Your VoIP Strategy
How to Make Your UC System Great Again
Customer Interactions Are About to Change and You Can Thank Chatbots
VPN vs MPLS: Which Should You Use for Your IP Phone
How to Craft the Best Customer Experience Possible
Is it time to get rid of your old smartphone?

See an article you like? Make sure to share it with your colleagues or on social media and don’t forget to tag us @TheVoIPReport.


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