The VoIP Report Weekly Roundup – August 11, 2017
Missed something on The VoIP Report? If so, check out the weekly roundup August 11 and see what happened in the world of VoIP this week.
This week on TheReport we discuss how you can use VoIP to run a telesales campaign. We also give you insight into the connection between VoIP and digital transformation. Finally, we share some statistics on collaboration and what direction it will take in the future.
If you missed any of our articles or any of this week’s industry news check it out below.
Using VoIP to Run a Successful Telesales Campaign
Telesales campaigns can help your business in many ways. They can increase revenue and profit by following up leads or setting appointments for your field sales team, selling directly to prospects and customers, or strengthening relationships with existing customers.
To run a successful telesales campaign, you must plan carefully and provide the telesales team with training, support, prospect and product information, and tools that help them make calls productively and cost-effectively.
VoIP provides an affordable solution for agents working in small teams or in large multi-channel contact centers. Your agents can access detailed contact information on customer relationship management (CRM) systems integrated with the telephone system. They can also monitor progress and workload on VoIP dashboards.
Supervisors can monitor calls for compliance and quality control, and use VoIP’s analytics to balance workloads and make the most effective and productive use of your resources.
New Directions for Collaboration: Findings and Statistics
Collaboration has undergone a major change since it moved out of the boardroom. It’s more democratic, available and affordable for every employee. It’s accessible from any location on any desktop or mobile device. And, it’s becoming an integral part of the workplace of the future.
Collaboration is successful when employees throughout the organization are able to
easily interact, participate in projects, share ideas, and provide feedback to colleagues. To support this, they need easy-to-use channels of communication and a quality experience when they collaborate. That helps build a collaborative environment by engaging people and showing how collaboration can transform working practices.
While solutions like VoIP and Unified Communications (UC) offer many important collaboration features and services, it’s important to focus on how those features help employees to do their work more efficiently.
Recent findings from Avaya, including the Team Engagement Solution Survey, offer some useful insights.The survey helps to identify how much value collaboration solutions add and where they need to change.
Digital transformation is a term you can’t easily avoid at present. Commentators see it as an essential and inevitable step to business success. In its simplest form, digital transformation is the application of technology and cloud-based applications to key business processes, particularly those that are customer-facing. The aim is to make the business more agile and connected, and enhance the customer experience while streamlining business processes to reduce costs and improve efficiency.
The rising level of customer expectations is an important driver for digital transformation. Customers want fast, convenient service whenever they contact a company. It doesn’t matter which channel they choose, or which device they use; their expectations are the same. In some cases, businesses have responded by developing self-service options, which offer convenience and save costs.
In the News
The In-Store Experience Goes Digital
All About the Headset: Three Trends to Watch
The Biggest Education Security Threats for 2017-18
Cable vs. Fiber: Which is the Better Value?
How to Get the Most from Your Digital Ecosystem
Is It the End of UC as We Know? How UC Can Thrive in 2017
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