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The VoIP Report

VoIP News

How Mobility-as-a-Service is revolutionizing business

Feb 10th, 2018

When it comes to technology, the business world often reflects individual consumer habits, sometimes blazing the trail, other times falling behind. Businesses have come to rely on many kinds of cloud...

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Canada Requires VoIP Service Providers to Implement Technical Measures to Combat Robocalls—A Likely Preview of …
Feb 10th, 2018

Canada Requires VoIP Service Providers to Implement Technical Measures to Combat Robocalls—A Likely Preview of ...  JD Supra (press release)Full coverage

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The VoIP News Update: Polycom Acquires Obihai, ITEXO 2018 And Sangoma University
Feb 10th, 2018

2018 is a new year, and the VoIP industry is already starting off with a rather sizable change.  Once finalized in the first quarter of 2018, Polycom will have officially acquired Obihai Technology! T...

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Cool History: A Timeline of the Fax Machine
Feb 6th, 2018

Understanding the history of the fax machine means a lot more than simply conducting a quick cleaning of the supply closet. Fax machines aren’t considered the cutting edge of communications technology...

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5 VoIP Phone Features for Enterprise – Infographic
Feb 6th, 2018

Choosing a business phone system for large organizations take a lot more than kicking some tires. To ensure you’re getting the right system with the powerful features your enterprise needs, you’ve got...

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3 Reasons Outsourcing Your Contact Center Should be the New Years Resolution You Keep
Feb 6th, 2018

The holiday season can get ugly for contact centers, but a year-round solution could save you a big headache It’s January, and gyms across the world will have their highest attendance this month… and...

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The Top Digital Tools Your Business Needs to Succeed in 2018
Feb 6th, 2018

With the new year comes a groundswell of new hopes, aspirations, goals, and resolutions. With that in mind, we have compiled a list of the must-have digital tools your business needs to succeed in 201...

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Call Center New Year’s Resolutions – Infographic
Feb 6th, 2018

Long caller hold times, poorly managed overflow queues, and no agent wrap-up time – do these challenges sound familiar? Perhaps it’s time to make some call center New Year’s resolutions. The Dash Busi...

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I’ve Got Your Telephone Number. Call Me, Maybe?
Feb 6th, 2018

The telephone number has long been the first and most trust point of contact for any business. Though there is a multitude of other communications methods out there now, the importance of having a bus...

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FoIP, Fax over IP. Yes! People want this still!
Feb 6th, 2018

Voice over IP (VoIP) is now the mainstream! Today VoIP services outsell traditional in all markets and while there is a significant existing base of the ‘old stuff’ the new services that have been so...

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Is Your Phone and UC Provider Being Acquired? What You Should Know.
Feb 6th, 2018

Mergers and acquisitions happen – it seems every other day – in the telecom industry. If your Unified Communications provider has been acquired, what will be the impact to your business?

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IT Enablement—Not Disruption—Drives Change in Patient Access & Services
Feb 6th, 2018

At the heart of patient services lies a growing tension among three key stakeholders: Executives tasked with delivering a profit amid consolidation, government mandates, and the shift to value-based...

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