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The VoIP Report

customer service

How Businesses Use CPaaS

Sep 12th, 2017

The Communication Platform as a Service (CPaaS) market is expected to increase from $400 million in 2015 to $8.1 billion in 2019, according to Zeus Kerravala, an analyst with ZK Research in Westminste...

The Millennial Effect on the Hospitality Industry
Sep 1st, 2017

Cornell Center for Hospitality Research sees the “Millennial effect” as one of the most significant trends affecting the hospitality industry in recent years.The Millennial generation, those currently...

Customer Interaction is Changing Thanks to IoT
Jun 30th, 2017

As the customer begins to change the way businesses operate, the businesses must, in turn, change the customer interaction and the way they compete.


Constant Contact: 7 Questions to Ask About Your Contact Center
May 22nd, 2017

What can businesses do to ensure they are using their contact center to the fullest? If you want to know check out this article on The VoIP Report.

Does Your Contact Center Customer Service Need Work?
Feb 7th, 2017

Could your businesses contact center customer service need work? If so keep reading to learn how to improve your contact center today.

13 Secrets to Using VoIP to Improve Customer Service
Jan 25th, 2017

This eBook is an unbiased, comprehensive guide to VoIP phone systems for business professionals who want to learn how VoIP improves customer service.

Virtual Reality and Contact Centers: In Your Near Future?
Jun 28th, 2016

Virtual reality is pretty hot right now; everyone from savvy business owners to Hollywood producers are looking at the potential that VR has to offer. But might VR be the next big thing in the world o...

Putting Customers On Hold – Which Company is the Worst?
Apr 7th, 2016

Any company that deals with customer service knows how important it is to cater to the needs and schedules of their customers. And, as more and more companies are forced to rely on automated messaging...

How Unified Communications Improves Sales Team Transparency
Mar 15th, 2016

In order for your sales team to be effective, they need to be out there, face-to-face with your customers, which can come with such challenges as travel costs, remote workers, and lack of visibility i...

How CRM and Telephony Integration Can Improve Your Customer Service
Feb 9th, 2016

Customer satisfaction is second to none when it comes to a company's long-term success. That's why so much money, effort, and training is poured into CRMs and contact centers; however, even with these...

Customer Experience – How Can You Be Better?
Feb 2nd, 2016

At the crux of most businesses is their relationship with their customers. For companies that serve their customers directly, a reliable and positive customer experience is paramount toward long-term...

Customer Service: How Technology Changed Things Dramatically
Jan 28th, 2016

With more and more channels at their quick disposal, customers now have far more influence over how you serve them than ever before. In other words, customer service has become a spectator sport, and...

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