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customer service

How Businesses Use CPaaS

Aug 30th, 2017

The Communication Platform as a Service (CPaaS) market is expected to increase from $400 million in 2015 to $8.1 billion in 2019, according to Zeus Kerravala, an analyst with ZK Research in Westminste...

Customer Interaction is Changing Thanks to IoT
Jun 30th, 2017

As the customer begins to change the way businesses operate, the businesses must, in turn, change the customer interaction and the way they compete.

Constant Contact: 7 Questions to Ask About Your Contact Center
May 22nd, 2017

What can businesses do to ensure they are using their contact center to the fullest? If you want to know check out this article on The VoIP Report.


Creating a Better Call Center Customer Experience
May 22nd, 2017

Whether we like it or not, the name call center is synonymous with bad service. So what can businesses do to improve the call center customer experience?

Does Your Contact Center Customer Service Need Work?
Feb 7th, 2017

Could your businesses contact center customer service need work? If so keep reading to learn how to improve your contact center today.

13 Secrets to Using VoIP to Improve Customer Service
Jan 25th, 2017

This eBook is an unbiased, comprehensive guide to VoIP phone systems for business professionals who want to learn how VoIP improves customer service.

Keeping Phone Calls Relevant: Why Call Centers are Valuable
Sep 13th, 2016

More than 80 percent of all businesses believe they offer an excellent customer experience. In reality, only 8 percent of their customers believe they do.Businesses are using social media, email, and...

Use Headsets to Get the Most Out of Unified Communications
Aug 11th, 2016

A 2015 survey by Jabra showed more than 50 percent of businesses used a unified communication system. These systems enable businesses to integrate all of their communication tools like messaging, vide...

10 Most Common Auto Attendant Mistakes
Jul 1st, 2016

Consumers have come to expect an automated attendant when calling a business. Therefore, the right auto attendant system can be a valuable part of your business by assisting in customer service and in...

Virtual Reality and Contact Centers: In Your Near Future?
Jun 28th, 2016

Virtual reality is pretty hot right now; everyone from savvy business owners to Hollywood producers are looking at the potential that VR has to offer. But might VR be the next big thing in the world o...

The Millennial Effect on the Hospitality Industry
Jun 20th, 2016

Cornell Center for Hospitality Research sees the “Millennial effect” as one of the most significant trends affecting the hospitality industry in recent years.The Millennial generation, those currently...

Balancing Resources and Customer Service to Improve Call Center Productivity
May 17th, 2016

Improving productivity in the call center is a delicate balancing act between minimizing resources and ensuring quality customer service.As an example, many companies have found that restricting the t...

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