Missed something on The VoIP Report? If so, check out the weekly roundup July 7 and see what happened in the world of VoIP this week.
Missed something on The VoIP Report? If so, check out the weekly roundup February 24 and see what happened in the world of VoIP this week.
What if contact centers moved away from human agents and employed bots to handle all of their customer service issues? Are contact center bots the future?
Businesses who previously used the contact center as a low-cost way to handle a large call volume are now wanting to change contact center use.
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