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contact centers

The VoIP Report Weekly Roundup – July 7, 2017

Jul 7th, 2017

Missed something on The VoIP Report? If so, check out the weekly roundup July 7 and see what happened in the world of VoIP this week.

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The VoIP Report Weekly Roundup – February 24, 2017
Feb 24th, 2017

Missed something on The VoIP Report? If so, check out the weekly roundup February 24 and see what happened in the world of VoIP this week.

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Are Contact Center Bots the Future?
Jan 20th, 2017

What if contact centers moved away from human agents and employed bots to handle all of their customer service issues? Are contact center bots the future?

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How Contact Center Use is Evolving
Jan 9th, 2017

Businesses who previously used the contact center as a low-cost way to handle a large call volume are now wanting to change contact center use.

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Ordinary Phone or Smart Hub?