Sixty-eight percent of customer communication is completed over the telephone according to NewVoiceMedia. Communication is a vital aspect of business's operations and "call service" is more important...
The Communication Platform as a Service (CPaaS) market is expected to increase from $400 million in 2015 to $8.1 billion in 2019, according to Zeus Kerravala, an analyst with ZK Research in Westminste...
Missed something on The VoIP Report? If so, check out the weekly roundup July 14 and see what happened in the world of VoIP this week.
The role of the contact center agent is changing, meaning a new set of skills is required. So what do you need to look for when hiring someone new?
Is it time to tap into your contact centers untapped potential and turn customer service calls into sales?
Contact center agents are spending more time helping customers with complex issues. This means businesses are looking for agents with a new set of skills
Every year more businesses choose to use or create contact centers. However, many don't consider what it takes to create the ideal contact center.
What can businesses do to ensure they are using their contact center to the fullest? If you want to know check out this article on The VoIP Report.
Whether we like it or not, the name call center is synonymous with bad service. So what can businesses do to improve the call center customer experience?
What you may not realize is that the type of hold music you choose says a lot about your company. This makes it very important to choose the right type.
Having call center call volume issues? Try going cloud-based.
Did you know the change from the call center to contact center was due to multi-channel marketing? Find out why on The VoIP Report.
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