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contact center

Cutting-edge IP PBX Replaces the Contact Center

Sep 4th, 2017

Sixty-eight percent of customer communication is completed over the telephone according to NewVoiceMedia. Communication is a vital aspect of business's operations and "call service" is more important...

How Businesses Use CPaaS
Aug 30th, 2017

The Communication Platform as a Service (CPaaS) market is expected to increase from $400 million in 2015 to $8.1 billion in 2019, according to Zeus Kerravala, an analyst with ZK Research in Westminste...

The VoIP Report Weekly Roundup – July 14, 2017
Jul 14th, 2017

Missed something on The VoIP Report? If so, check out the weekly roundup July 14 and see what happened in the world of VoIP this week.


You’re Hired! Skills Every Contact Center Agent Needs
Jul 7th, 2017

The role of the contact center agent is changing, meaning a new set of skills is required. So what do you need to look for when hiring someone new?

Turning Customer Service Calls into Sales
Jun 17th, 2017

Is it time to tap into your contact centers untapped potential and turn customer service calls into sales?

Got Skills? 4 Must Haves for Contact Center Agents
Jun 3rd, 2017

Contact center agents are spending more time helping customers with complex issues. This means businesses are looking for agents with a new set of skills

What Businesses Need to Create an Ideal Contact Center
May 29th, 2017

Every year more businesses choose to use or create contact centers. However, many don't consider what it takes to create the ideal contact center.

Constant Contact: 7 Questions to Ask About Your Contact Center
May 22nd, 2017

What can businesses do to ensure they are using their contact center to the fullest? If you want to know check out this article on The VoIP Report.

Creating a Better Call Center Customer Experience
May 22nd, 2017

Whether we like it or not, the name call center is synonymous with bad service. So what can businesses do to improve the call center customer experience?

What Your Hold Music is Telling Your Customers
May 10th, 2017

What you may not realize is that the type of hold music you choose says a lot about your company. This makes it very important to choose the right type.

How to Handle the Peaks and Valleys of Call Center Call Volume
Apr 18th, 2017

Having call center call volume issues? Try going cloud-based.

Multi Channel Marketing and the Contact Center
Mar 30th, 2017

Did you know the change from the call center to contact center was due to multi-channel marketing? Find out why on The VoIP Report.

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