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The VoIP Report

contact center

How Businesses Use CPaaS

Sep 12th, 2017

The Communication Platform as a Service (CPaaS) market is expected to increase from $400 million in 2015 to $8.1 billion in 2019, according to Zeus Kerravala, an analyst with ZK Research in Westminste...

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The VoIP Report Weekly Roundup – July 14, 2017
Jul 14th, 2017

Missed something on The VoIP Report? If so, check out the weekly roundup July 14 and see what happened in the world of VoIP this week.

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Turning Customer Service Calls into Sales
Jun 17th, 2017

Is it time to tap into your contact centers untapped potential and turn customer service calls into sales?

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Got Skills? 4 Must Haves for Contact Center Agents
Jun 3rd, 2017

Contact center agents are spending more time helping customers with complex issues. This means businesses are looking for agents with a new set of skills

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What Businesses Need to Create an Ideal Contact Center
May 29th, 2017

Every year more businesses choose to use or create contact centers. However, many don't consider what it takes to create the ideal contact center.

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Constant Contact: 7 Questions to Ask About Your Contact Center
May 22nd, 2017

What can businesses do to ensure they are using their contact center to the fullest? If you want to know check out this article on The VoIP Report.

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What Your Hold Music is Telling Your Customers
May 10th, 2017

What you may not realize is that the type of hold music you choose says a lot about your company. This makes it very important to choose the right type.

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How to Handle the Peaks and Valleys of Call Center Call Volume
Apr 18th, 2017

Having call center call volume issues? Try going cloud-based.

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Multi Channel Marketing and the Contact Center
Mar 30th, 2017

Did you know the change from the call center to contact center was due to multi-channel marketing? Find out why on The VoIP Report.

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Does Your Contact Center Customer Service Need Work?
Feb 7th, 2017

Could your businesses contact center customer service need work? If so keep reading to learn how to improve your contact center today.

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The VoIP Report Weekly Round Up – January 20, 2017
Jan 20th, 2017

This week at The VoIP Report we shed light on the important role agents play in enhancing the efficiency of contact centers.

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Why Contact Center Interactions Need to Be Personalized
Jan 19th, 2017

Customers have high expectations when it comes to customer service and as expectations continue to rise contact center interactions need to be personalized.

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