contact center agents
You’re Hired! Skills Every Contact Center Agent Needs
Jul 7th, 2017
The role of the contact center agent is changing, meaning a new set of skills is required. So what do you need to look for when hiring someone new?
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Got Skills? 4 Must Haves for Contact Center Agents
Jun 3rd, 2017
Contact center agents are spending more time helping customers with complex issues. This means businesses are looking for agents with a new set of skills
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