To give you the best experience, this site uses cookies. By continuing to use our site, you agree to our use of cookies. To learn more, please read our privacy policy.

contact center agents

You’re Hired! Skills Every Contact Center Agent Needs
Jul 7th, 2017

The role of the contact center agent is changing, meaning a new set of skills is required. So what do you need to look for when hiring someone new?

Got Skills? 4 Must Haves for Contact Center Agents
Jun 3rd, 2017

Contact center agents are spending more time helping customers with complex issues. This means businesses are looking for agents with a new set of skills

Ordinary Phone or Smart Hub?