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The VoIP Report

communication technology

Cutting-edge IP PBX Replaces the Contact Center

Sep 4th, 2017

Sixty-eight percent of customer communication is completed over the telephone according to NewVoiceMedia. Communication is a vital aspect of business's operations and "call service" is more important...

How Businesses Use CPaaS
Aug 30th, 2017

The Communication Platform as a Service (CPaaS) market is expected to increase from $400 million in 2015 to $8.1 billion in 2019, according to Zeus Kerravala, an analyst with ZK Research in Westminste...

Communication Technologies and Decision-making
Aug 25th, 2017

Collaboration and communication technologies like VoIP (Voice over Internet Protocol) are changing the way businesses make decisions. These technologies enable executives and other decision-makers to...


Deploying Communication Technology, How IT Leaders Can Help
Jun 20th, 2017

So what can IT leaders do to help ensure deploying communication technology is a success? They can listen to the expert. Find out why.

Using Communication Technology to Improve the Customer Experience
Apr 19th, 2017

Customers remember good and bad experiences. So how can you start using communication technology to make every experience a good one?

Got 5G Questions? We Have Answers
Mar 24th, 2017

5G is expected to be a huge game changer, but businesses have their doubts. Find out the questions to some of the most common questions below.

Where is Communication Technology Going in 2017
Jan 27th, 2017

We have seen the IoT come out as a winner in the communications game. So what can we expect to see in communication technology this year?

UC and Conferencing Go Hand in Hand
Jul 14th, 2016

Business communication technologies have changed in leaps and bounds over the past few decades to become an easier, digitized process that has transformed the business conference into a more streamlin...

Tips for Managing Change in Business
Jul 13th, 2016

In order to keep up with the fast-changing business world, companies often must upgrade their technology infrastructure to remain competitive. The advent of Unified Communications (UC) including VoIP...

BlackBerry 10 and Facebook No Longer to Play Nice With One Another
Mar 23rd, 2016

There are entire segments of the population that have little to no idea what BlackBerry is, let alone that the company helped bring the smartphone into existence. And now that it appears that the rela...

Digital Technology May Not Be Improving Our Lives Like We Think
Mar 22nd, 2016

Many argue that certain digital technology innovations, such as the iPhone or GPS, have improved our lives in a way we've never seen before. But at least one economist wants us to hold off on singing...

Email Founder Passes Away – RIP Ray Tomlinson
Mar 9th, 2016

A true technology pioneer - Ray Tomlinson - passed away last week, at the age of 75, due to an apparent heart attack.While many folks might now know his name, Ray Tomlinson has influenced every single...

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