To give you the best experience, this site uses cookies. By continuing to use our site, you agree to our use of cookies. To learn more, please read our privacy policy.
To give you the best experience, this site uses cookies. By continuing to use our site, you agree to our use of cookies. To learn more, please read our privacy policy.

The VoIP Report

call center

Workforce Management Benefits Call Centers

Sep 14th, 2017

The modern call center can operate from any location, given the variety of technology, equipment, and communication systems available today. Development of VoIP technologies and work process managemen...

Read More >>
Tackling Noise in the Call Center
Sep 13th, 2017

Call centers typically house many – sometimes hundreds – of customer service agents in one open space. With all these agents speaking to customers on the phone all at once, background noise often can...

Read More >>
The Evolution of Call Center Fraud
Jun 19th, 2017

Call center fraud is on the rise. This means businesses have to focus on keeping their call centers safe from the hackers preying them. Find out how.

Read More >>

Constant Contact: 7 Questions to Ask About Your Contact Center
May 22nd, 2017

What can businesses do to ensure they are using their contact center to the fullest? If you want to know check out this article on The VoIP Report.

Read More >>
The Customer is Always Right: How to Improve the Call Center Experience
May 2nd, 2017

When your customer calls your business are they having a positive call center experience? If you answered no then you need to read this article.

Read More >>
How to Handle the Peaks and Valleys of Call Center Call Volume
Apr 18th, 2017

Having call center call volume issues? Try going cloud-based.

Read More >>
Do Mid-Sized Businesses Need Call Centers?
Mar 15th, 2017

Not all businesses need call centers. So how can you tell where your business stands? Knowing the questions to ask yourself is the first step.

Read More >>
How VoIP Improves the Call Center Customer Experience
Jan 26th, 2017

This eBook is a comprehensive guide on how VoIP improves the call center customer experience for those who are researching the available options.

Read More >>
13 Secrets to Using VoIP to Improve Customer Service
Jan 25th, 2017

This eBook is an unbiased, comprehensive guide to VoIP phone systems for business professionals who want to learn how VoIP improves customer service.

Read More >>
Improve Your Call Center Quality With These 4 Tips
Jun 6th, 2016

Your call center is often times the first - and most important - point of contact between you and your customers. That's why it's absolutely vital to continuously monitor and improve upon your call ce...

Read More >>
Why You Should Use WebRTC for Your Contact Center
May 18th, 2016

Although WebRTC burst onto the scene in 2012, it didn't really take off until recently, as a growing number of web browsers found ways to support this new technology. Now, with all this availability o...

Read More >>
How Unified Communications Improves Sales Team Transparency
Mar 15th, 2016

In order for your sales team to be effective, they need to be out there, face-to-face with your customers, which can come with such challenges as travel costs, remote workers, and lack of visibility i...

Read More >>
Load more Posts are loaded