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automation

Poor incident management? Time for automated notifications
Aug 18th, 2017

On the IT helpdesk, response time is critical. So how can businesses ensure they keep response times down? They can use automated notifications.

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Creating a Great Chatbot. Why the Focus Needs to Be on Customers
Aug 12th, 2017

When it comes to chatbots there is a right and wrong way to create one. Learn how in this article.

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Ordinary Phone or Smart Hub?