C Spire is a communications company providing voice, data, wireless, and cloud solutions for all types of businesses. Verticals served include construction, medical, financial services, real estate, legal, and law enforcement. C Spire provides local support and a high level of service for companies requiring government level security and more.
Size of business served
C Spire provides options for small businesses through mid-market companies all the way to systems that support enterprises and meet contact center needs. They have a robust wireless offering that is often packaged with VoIP for business plans.
C Spire Business plans include turnkey IP Voice phone solutions with phone service, long distance, and Internet service. There is no information on plan terms or contract requirements available.
New Polycom phones are included, along with service and maintenance of equipment, a managed outsource switch and 24/7 customer service support.
Exact plan details are not available online. Customer sales representatives provide customized quotes on request. Plans may include phone service, internet service, wireless service, and more.
C Spire Business Solutions supplies a complete business phone system, including phones. C Spire installs and maintains the equipment in addition to providing local, long distance, and Internet services for a monthly fee.
This means there need be no upfront investment, since equipment is included. There is no information available as to whether phones can be purchased outright, are lease to purchase, or can be moved to another vendor after termination of service.
It is not advertised whether or not C Spire service can be used with existing, compatible equipment.
C Spire provides business phone support 24 hours a day. Also available is support through social channels such as Twitter and Facebook, and the company website offers more support options, including email chat options, and an FAQ page.
Answers to many questions are available in video format on YouTube, which also hosts training videos. The company advertises an SLA but no information is available about specifics. Their data center is advertised as having a 99.982% uptime.
Cloud-based (Hosted) PBX includes fully managed POE switches, unlimited local phone and long distance service, dedicated high-speed internet, nationwide 4 digit dialing, and all system maintenance.
The service includes
- a simple online portal to allow custom-tailored design of your system
- Microsoft Outlook Integration (Click-to-Dial from Contacts)
- auto attendant
- console assistant
- anywhere Find-me Follow-me numbers
- voicemail to email
Mobile integration is available and unified communication features such as instant messaging, group calling, presence and more can be utilized for a cohesive team experience.
Call center customers have access to advanced features such as priority queue routing and music / audio on hold; also available are features such as enhanced call reporting, call routing, and call recording.
C Spire offers a variety of business phone, wireless, data, and internet options to customize business and unified communications. Packages can be scaled up or down at any time, depending on company needs and size.
As is customary with business VoIP lines, all physical handsets have e911 capability. However, to ensure speedy and accurate emergency response, the location of each handset must be registered.
Quality and reliability
C Spire offers service via a Tier III data center, and also offers PRI trunks. The voice quality is HD supported, and audio conferencing allows for “Meet me” functionality at any time.
Phones are enabled with HD voice and video when required. Calls are clear and connections are reliable.
The only reported integration with C Spire is with Microsoft Outlook; the company advertises more options coming soon but does not have specifics available.
There is no pricing available for business phone service on the website. Customers are required to call or chat with a customer sales representative to acquire a quote, which is advertised to include all equipment and maintenance and to have no upfront costs – just a monthly fixed fee.