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The VoIP Report





20847 Sherman Way Winnetka, CA 91306

Year Founded


BBB Rating


Company Description

Broadvoice is a broadband business phone service provider serving the continental U.S. and Canada. Voice solutions include plans for a variety of situations, across multiple industries and locations. Unlike many VoIP providers, Broadvoice does not provide internet service. This can be attractive to those who already have internet connectivity and do not want to have to switch companies for the best pricing.

Size of business served

Broadvoice advertises solutions for sole proprietorships and small businesses all the way up to mid-market organizations and enterprise-sized companies seeking an affordable business VoIP solution.

Service plans

Broadvoice offers either a 1-or-more-year contract or a month-to-month option. Plans are quoted based on customer requirements and include standard unlimited local and long distance calling or global international calling. Businesses must contact a sales representative for specifics.

Plans can be easily scaled up or down, and cancelled with no penalty on month-to-month plans as long as the account is in good standing and equipment is returned. Existing phone numbers can usually be ported at no additional charge, and installation can be implemented within just a few days with no interruption of service.


Broadvoice offers a full range of compatible phone choices, including a softphone application that turns any PC or laptop into a potential phone. Broadvoice’s selection of IP phones includes conference phones and cordless phones. Voice and video capability are also available, including interactive color touch screen phone models. A modem is required, which plugs into an existing router and supplies the connection to the phones.

The company doesn’t disclose on its website whether phones must be purchased outright or are leased. Customers may bring their own equipment as long as it is compatible. Customers are responsible for their own equipment; Broadvoice supports and maintains supplied equipment.


Broadvoice support is provided through several channels. Direct telephone support (available between 6:00 am and 7:00 pm PST Monday through Friday and between
6:00 am and 4:00 pm PST on weekends), technical support (available 24 / 7) live chat support, and customer service email are available.

These support avenues are supplemented by online peer-to-peer forums, a comprehensive FAQ, and an extensive Knowledge Base hosted on the company website.  While no service level agreement is publicized, Broadvoice advertises 99.99% uptime and a monitoring system to quickly find problems and prevent outages.


Broadvoice basic business phone features include caller ID, call waiting, call hold, call forwarding, and call rejection. Also available are features like:

  • Auto attendant
  • Direct inward dialing (DID)
  • Multi-line hunt groups
  • Music on hold
  • Voicemail to email
  • Fax to email and call logs
  • Virtual local and international numbers
  • Toll-free numbers
  • Directory listings

Unified communications plans include audio and video conferencing. Unlimited local and long distance minutes are included with most plans, and favorable international calling rates are accessible. SIP trunking plans include an operator dashboard and unlimited inbound calls.


Broadvoice eliminates the need for expensive on-premise PBX by hosting the entire system in the cloud or supporting extant PBX with SIP trunking. Plans can be scaled up or down depending on need, either with the help of a dedicated account rep or by using the website portal.

E911 service is available on phones that have a registered physical location. Softphones that are moved from location to location or mobile users relying on the Broadvoice app must be able to deliver their location to emergency services verbally.

Quality and reliability

The Broadvoice network is completely redundant with geographically diverse locations on both coasts in the US. This allows for seamless, uninterrupted service to all customers in the US and Canada. The company also advertises 99.99% uptime.

Depending on the quality of internet connection, Broadvoice can deliver high-quality audio connections with little or no jitter or packet loss. Call logs allow administrators to track usage and keep bottlenecks from forming.


Broadvoice doesn’t provide much in the way of integration, with the exception of Outlook. Users can begin phone calls from within Outlook to have call recipient information at their fingertips.


Broadvoice doesn’t offer specific pricing for business phone plans on their website. They do advertise savings of up to 70% off of traditional phone systems, and an international per minute guide is posted on the company website.