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Allied Telecom

Allied Telecom

Website

Location

1120 20th Street, NW Suite 500 South Washington, DC 20036

Year Founded

2003

BBB Rating

A+

Company Description

Allied Telecom is a voice, Internet, and network services company based out of Washington, DC, serving the Mid-Atlantic and Northeast Corridor including Pennsylvania, Maryland, Northern Virginia, New Jersey, and New York. The company is facilities-based, providing direct services rather than re-packed products. Verticals served include health care, education, IT, and data services among others. Allied Telecom is an attractive option for companies that want access to a core network, instead of a reseller on the public network.

Size of business served

Allied Telecom serves all sizes of businesses, from small companies with teleworkers to mid-market businesses experiencing growth to massive enterprise-scale organizations seeking a reliable communications option.

Service plans

Allied Telecom doesn’t publicize specific plan information, preferring to offer quotes based on customer needs. However, the company does advertise several aspects of their service, and there are several plans available. Twelve-month contracts appear to be standard for the company.

The first is the allCloud Performance Plan, which is labeled as “suitable for executive users, mobile users, and front desk/receptionist consoles.” A primary selling point appears to be “flat rate, predictable monthly billing.” Users can request phones from Allied Telecom, or they can bring in their own compatible legacy phones, smartphones, or tablets. Unlimited local and long distance calling options are available.

The second is SIP trunking, for those who have a PBX phone system but want to integrate with the cloud. Inherent line caller ID is designed for better call center and advanced agent answering, and dynamic trunk allocation maximizes bandwidth capability. Available with or without Internet service, although Allied Telecom warns that QoS cannot be guaranteed with customer-side network access.

Service can be set up on the same day in some situations, and Allied Telecom advertises no more than a 3-week-long installation in the event that service is required in a building that is not already enabled. Some number portability is available.

Equipment

Allied Telecom provides

  • desktop phones
  • conference phones
  • cordless phones
  • sidecars
  • and more as customer needs indicate

Customers also can bring their own legacy equipment, smartphones, or tablets. Allied provides upgrades and maintenance for their equipment; customers must support devices they bring.

Equipment may be leased or purchased over the life of the contract. Allied Telecom also supports softphone use and has mobile apps for use with iPhone and Android as well as PC and Mac applications.

Support

Allied Telecom customer care support is available by phone (M-F from 8:30 am – 5:00 pm EST) or via a web form on the website. Technical support is available via phone 24/7. The website also hosts a range of training videos and user guides as well as a downloadable UC application.

The company advertises “industry-leading service level agreements” although there is no specific information available about uptime guarantees. The company remotely monitors all locations and customers have a dedicated account manager.

Features

Features provided by Allied Telecom for voice customers include basics like caller ID (internal and external), call waiting, call return, call transfer, and call forwarding options. Additional options for teleworkers include remote office, find-me-follow-me, instant messaging and presence, and a mobile app for smartphones.

Administrative features like basic call logs, web portal access, and Outlook integration make managing everything from one location easy. Collaboration is enabled with shared call appearance, ad hoc six-way calling, and voicemail integration.

Other features include speed dial 100, hoteling options, and PC-based softphone capability so any device can be used as a phone and hooked into the system. Call recording and virtual call centers can be provided as needed. With IP SIP trunking, users can also enjoy intercept user, intercept group, call forward trunk group, and emergency routing (for redundancy).

Flexibility

Allied Telecom provides a high-quality private network for voice and/or Internet-based traffic. Existing PBX systems can be used or a fully supported cloud option chosen. Remote workers are fully supported with enabled devices, and on-site workers can switch offices or floors as needed.

As with most VoIP services, E911 service is included; the customer is responsible for registering each handset’s location and updating the location if it changes for accurate reporting to emergency services. Built-in redundancy keeps service intact in case of weather or disaster.

Quality and reliability

Allied Telecom’s private network is supported 24/7 by technician availability and provider side monitoring. Built in fail-safes minimize the risk of downtime. Historic uptimes are not available, although the company does provide an SLA for customers who utilize both voice and internet services.

Integration

Allied Telecom supports Outlook, but no further integration is mentioned. There seems to be no CRM compatibility which may discourage users seeking analytics and the ability to cross reference with other platforms.

Pricing

Allied Telecom does not post any pricing or costs on their website. Plans are tailored for the customer based on a private consultation and quoting process. Phones may be leased or purchased, or customers can bring their own phones. Internet can be customer-side, though Allied Telecom will not guarantee QoS in such cases.


Ordinary Phone or Smart Hub?