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What Your Hold Music is Telling Your Customers
May 10th, 2017

What Your Hold Music is Telling Your Customers

What you may not realize is that the type of hold music you choose says a lot about your company. This makes it very important to choose the right type.

Summary

If you are a business with a contact center, then you no doubt use hold music from time to time. However, what you may not realize is that the type of hold music you choose says a lot about your company. This makes it very important to choose the right type of hold music. If you don’t you risk giving your customers the wrong impression about your company. So what hold music should you choose? Taylor Holland discusses more in her blog found on Vonage.

Who Should Read This Article

Business owners or contact center managers worried their hold music is giving customers the wrong impression.

What You Will Learn

Readers will learn what their hold music is saying about their business, as well as learn more about the 4 types of hold music and which businesses should use each type. The 4 types of hold music include:

  • Classical: Best for government agencies, banks, and universities.
  • Easy Listening: Best for businesses who hope to come off as traditional.
  • Top 40: Best for businesses appealing to younger audiences.
  • Instrumental Rock & Hip-Hop: Best for companies who want to be perceived as hip, but professional.

Take Away

Hold music says more than you think. Is yours giving off the right message?

Read the full article at What Does Your Virtual Call Center Hold Music Say About Your Brand?

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