What Your Hold Music is Telling Your Customers
What you may not realize is that the type of hold music you choose says a lot about your company. This makes it very important to choose the right type.
If you are a business with a contact center, then you no doubt use hold music from time to time. However, what you may not realize is that the type of hold music you choose says a lot about your company. This makes it very important to choose the right type of hold music. If you don’t you risk giving your customers the wrong impression about your company. So what hold music should you choose? Taylor Holland discusses more in her blog found on Vonage.
Who Should Read This Article
Business owners or contact center managers worried their hold music is giving customers the wrong impression.
What You Will Learn
Readers will learn what their hold music is saying about their business, as well as learn more about the 4 types of hold music and which businesses should use each type. The 4 types of hold music include:
- Classical: Best for government agencies, banks, and universities.
- Easy Listening: Best for businesses who hope to come off as traditional.
- Top 40: Best for businesses appealing to younger audiences.
- Instrumental Rock & Hip-Hop: Best for companies who want to be perceived as hip, but professional.
Hold music says more than you think. Is yours giving off the right message?