The Evolution of Call Center Fraud
Call center fraud is on the rise. This means businesses have to focus on keeping their call centers safe from the hackers preying them. Find out how.
Call center fraud is on the rise. It has increased 113% from 2015 to 2016, according to the “Pindrop 2017 Call Centre Fraud Report.” This means businesses have to focus on keeping their call centers safe from the hackers preying on them.
To do this, however, businesses need to understand call center fraud and how it has evolved over time. Are you one of these businesses? If so keep reading, Gary Audin spoke with Pindrop’s Director of Research David Dewey who shares more information on this topic. You can see his findings in this article on No Jitter.
Who Should Read This Article
Any business who has a call center or is considering adding one to their business would benefit from reading this article.
What You Will Learn
Audin and Dewey discuss the ins and outs of call center fraud, with Dewey sharing his expert insights along the way. Some of the questions Dewey answers include:
- What is call center fraud?
- Has this problem changed over time?
- How do you measure the financial impact?
- Where do mobile, VoIP and landlines come in?
- Are there outside factors?
- What are call center fraud's weaknesses?
When it comes to call center fraud, fraudsters spend a lot of time researching their targets. This means businesses need to focus on how to keep their business safe in the long term.