Three Digital Transformation Trends Changing Customer Experience
Technology is changing the customer experience for the better. So what digital transformation trends should you be on the lookout for in 2017?
Digital Transformation might not be so relevant now if not for the major technological changes of the last decade: big data and analytics, social (consumer and enterprise), mobility, and the cloud. But in the last year or two, we’re seeing a wave of technologies that are specifically impacting complexity in customer experience within and outside of organizations. Sami Ammous
These technologies are changing the customer experience for the better, making CX less complex and easier to manage. So what digital transformation trends should you be on the lookout for in 2017?
If you want to know keep reading. Ammous discusses this further in his blog post found on Avaya.
Who Should Read This Article
Anyone curious about digital transformations and what trends are creating change in terms of the customer experience will enjoy this article.
What You Will Learn
Ammous shares an expert's point of view on digital transformation and what the key trends and technologies are that reduce complexity with the customer experience. These trends include:
- IoT technology
- The rise of AI
- Blockchain technology
There are multiple ways to improve the customer experience and prioritizing digital transformation is one of them. Keep these trends in mind when looking for ways to make your CX more efficient.