Customer Interactions Are About to Change and You Can Thank Chatbots
There is a change coming, that could change the way we interact with customers for the better. It's chatbots and they are making waves all over the web.
Opinions are swirling over the coming AI revolution. While much of the focus and discussion has been on jobs, where automation stands to displace a significant portion of the labor market, a more fundamental change is coming, and sooner than you think. Martin Jones
This change is the chatbot, which many businesses are leveraging to improve customer interactions. This change can be seen everywhere, most recently on Twitter. Last week they announced the ability for businesses to use chatbots in direct messages. This change is due in large part to the customer and their need for immediate communication.
So how are chatbots changing the way we interact with our customers? Keep reading to find out. Martin Jones discusses this further in his post found on Cox Blue.
Who Should Read This Article
Any business owner who is considering adding chatbots into their business mix, but wants more information before going all in.
What You Will Learn
You will learn what the chatbot can do for businesses and what it can't. You will also get a nice look at what a chatbot looks like when it's being used, in this case for a job search. Finally, you will learn how planning is the most important factor for creating a successful bot.
Chatbots aren't for everyone, but businesses who choose to use them have the chance to change the way they interact with customers. Are you ready to give them a try?