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The VoIP Report

Business VoIP Topics

Workforce Management Benefits Call Centers

Sep 14th, 2017

The modern call center can operate from any location, given the variety of technology, equipment, and communication systems available today. Development of VoIP technologies and work process managemen...

Tackling Noise in the Call Center
Sep 13th, 2017

Call centers typically house many – sometimes hundreds – of customer service agents in one open space. With all these agents speaking to customers on the phone all at once, background noise often can...

How Businesses Use CPaaS
Sep 12th, 2017

The Communication Platform as a Service (CPaaS) market is expected to increase from $400 million in 2015 to $8.1 billion in 2019, according to Zeus Kerravala, an analyst with ZK Research in Westminste...


3 of the Coolest IoT Medical Advances
Sep 2nd, 2017

The healthcare industry is constantly looking for ways to improve and innovate, help save lives and be more efficient. One of the ways they are doing this is through the Internet of Things. These Inte...

The Millennial Effect on the Hospitality Industry
Sep 1st, 2017

Cornell Center for Hospitality Research sees the “Millennial effect” as one of the most significant trends affecting the hospitality industry in recent years.The Millennial generation, those currently...

How the IoMT is Transforming Healthcare
Aug 31st, 2017

The Internet of Things (IoT) is generally associated with the collection of vast amounts of data. But, in the medical field, it is providing a basis for a more personalized form of healthcare.

Fax over IP: The Truth about Security and Reliability
Aug 30th, 2017

Many businesses with strict security guidelines and regulations, such as those in the healthcare, financial, and legal industries, still rely on the traditional fax. Will these industries and other fa...

Ransomware and Extortionware: What’s the Difference?
Aug 29th, 2017

Though the Internet boom of the last twenty years has proven to be positive in many ways, there are also some drawbacks. In particular, this technological advancement has also created an explosion of...

2017 Tech Predictions from Business and Technology Experts
Aug 28th, 2017

We’ve looked into what major business and tech experts 2017 tech predictions are. This info just may impact your purchasing decisions over the next 12 months.

Which Should You Choose: Hybrid or Pure IP VoIP?
Aug 27th, 2017

VoIP phones provide more than just telephony services for businesses. Whether or not it is "Pure" IP VoIP or hybrid VoIP, each can increase productivity and provide real-time, simultaneous voice and d...

VoIP Features Quiz: How Much do You Know?
Aug 26th, 2017

Every VoIP phone system comes with a plethora of features. So how much do you know about the features that make your VoIP system unique?

Selecting Your VoIP System: First, Calculate Your VoIP TCO
Aug 25th, 2017

If you’ve considered the benefits of VoIP and believe it’s the right choice for your business, how do you take the next step? With so many systems, vendors, prices and options to choose from, it can b...

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