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The VoIP Report

Business VoIP Topics

Workforce Management Benefits Call Centers

Sep 14th, 2017

The modern call center can operate from any location, given the variety of technology, equipment, and communication systems available today. Development of VoIP technologies and work process managemen...

Tackling Noise in the Call Center
Sep 13th, 2017

Call centers typically house many – sometimes hundreds – of customer service agents in one open space. With all these agents speaking to customers on the phone all at once, background noise often can...

How Businesses Use CPaaS
Sep 12th, 2017

The Communication Platform as a Service (CPaaS) market is expected to increase from $400 million in 2015 to $8.1 billion in 2019, according to Zeus Kerravala, an analyst with ZK Research in Westminste...


How WebRTC Benefits Unified Communications
Sep 11th, 2017

WebRTC, yet another set of letters to remember in addition to all the as-a-services. But do remember them, because it can fit into your UC infrastructure.

VoIP Security Focus: How to Prevent VoIP Theft of Service
Sep 10th, 2017

Theft of service is the most common type of VoIP fraud. The various types of theft of service include stealing usernames, passwords, and account information.Sometimes known as subscription fraud, VoIP...

What Is VoIP Jitter And Why Should It Matter To Me?
Sep 9th, 2017

As more businesses and homes embrace VoIP technology, complaints of VoIP jitter are often heard. Therefore, you've probably wondered what jitter is, why it's important, and how can you get rid of it.V...

Does Switching to VoIP Save You Money?
Sep 8th, 2017

No doubt, you’ll come across many claims from telecom providers of all flavors, telling you how much you’ll save on your calls because of their great prices. It’s a tempting prospect when you read abo...

What Are the Major Components of a VoIP Phone?
Sep 7th, 2017

A VoIP phone is designed to take full advantage of VoIP services and features. Traditional desk phones can provide some of the functionality when used with an adapter that converts the phone’s analog...

3 Scenarios for Switching to VoIP from Legacy Phone Systems [Infographic]
Sep 6th, 2017

So you’ve done your homework and have realized the best decision for your company is to leave your traditional telephone system behind and make the transition to a more modern VoIP system. But what do...

7 Reasons Why You Should Switch to Business VoIP [Infographic]
Sep 5th, 2017

When you introduce VoIP into your business, you'll quickly realize that it isn’t just a phone. You’ll find business VoIP is a tool that enables collaboration, increased productivity, and so much more....

How Does It All Fit Together? A Look Into Basic VoIP Implementation [Infographic]
Sep 4th, 2017

As more and more businesses and organizations consider the change from traditional voice service to Voice over Internet Protocol (VoIP), it’s important to know the basics of VoIP implementation. View...

How to Steer Clear of the 5 Biggest VoIP Security Threats [Infographic]
Sep 3rd, 2017

While your company is probably taking the steps needed to secure your IT systems, security threats to VoIP are often overlooked. However, the consequences of a breach are real and can be costly. View...

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