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What’s the Deal With as a Service?
July 17th, 2017

What’s the Deal With as a Service?

Ian Linton

If you want an as a service platform you can have one. But is that good news for your business, or just another difficult decision?

Software as a Service, Platform as a Service, IT as a Service, Unified Communications as a Service, X as a Service. You get the pattern. If you want it, most likely it’s available as a service. Is that good news for your business, or just another difficult decision?

Start by going backward. You want software. Maybe you can still buy the CD from a retailer or download from the Internet. You want IT. You’ve got it on your premises – the infrastructure, the networks and the team to run it. You want communications. The PBX is there in the cupboard and you’ve got the network to distribute calls. So, what’s the problem?

Forget legacy limitations

For a start, technology moves on. Your fixed premise system could be out of date compared to the latest versions your competitors are using. Those technicians managing and maintaining your systems – couldn’t you make better use of their time? What happens if you want some new technology? Allocate investment funds, hire consultants to plan and design the system, give your technical team a major installation project, and wait for a launch date.

There is a better way, and that’s why “as a service” is proving popular, particularly with smaller businesses. Instead of purchasing and operating your own software or hardware, you rent it from a cloud service provider. You only pay for what you use, and you can scale the service up and down so you’re always in step with demand.

Communications when you need them

Take a closer look at Unified Communications as a Service (UCaaS). It’s a great solution for small businesses struggling with the limitations of legacy phone systems. With UCaaS, you can ditch the PBX and take a giant leap to the latest advanced multi-channel communications.

There’s no delay because that service is available immediately. Just sign-up and the service is available via your Internet connection. There’s no need to hire specialists to install the system or integrate it with a growing number of business applications. And, if UC vendors offer great news features, they’re available to you as part of the service. So, you’re always ahead of the game.

Welcome to the flexible world

Just think of the flexibility you’ve now got. No long-term contracts and no fixed payments because you only pay for what you use. Okay, UC has a long list of great features, but if you don’t need all those features, why pay for them? UCaaS financing is based on a consumption model and it’s great for businesses that want to protect their capital.

Scale is important too. If your business is growing, you just pay for more capacity. If your business is seasonal, you take the services when you need them. And, if you hit a sudden surge in demand, you can respond straight away with the right level of communications.

Decouple technology

The great thing about “as a service” is that you get all the benefits of technology, without the technology! No infrastructure to maintain, no day-to-day management tasks for the IT team and no worries about getting stuck behind the curve. With “as a service”, technology adds value, not costs.


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