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Top 3 “Must-Have” VoIP Features for Your Business
January 25th, 2016

Top 3 “Must-Have” VoIP Features for Your Business

Bill Gaskill

VoIP service providers offer a wide array of features to go along with their VoIP service plans. Plans typically include certain basic features with additional features  available for an added cost, o...

VoIP service providers offer a wide array of features to go along with their VoIP service plans. Plans typically include certain basic features with additional features  available for an added cost, or sometimes as a promotional offer.

Certain VoIP features are considered “must-haves” to meet essential business needs – whether they come as part of a package or if you must pay extra to get them.

Even if you have to pay extra, considering the functionality these tools provide make the additional cost worthwhile. Here are three essential features that all business should have:

Downloadable mobile app

Smartphones have become a regular part of a business person’s toolkit. Efficiency at the workplace demands that when traveling, your business calls will automatically route to your smartphone. This gives all your customers, staff, and managers one number that you alone will answer.

The app should provide your business caller ID when using it so that your personal and business numbers are not mixed.

Voicemail-to-email transcription

Transcribing a voicemail to email (or text message) allows you to scan quickly and determine whether or not the voicemail requires immediate attention. Rather than cueing-up messages that take precious time to access and listen to, getting the voice messages transcribed lets you sort them quickly and efficiently. Return phone numbers or critical information is already in written form. You will not need to play and replay the message so that you can jot down the data. This service will do the task for you.

Customer relationship management (CRM) plug-in

If you use a CRM application, whether third-party or proprietary, your VoIP communications network must have the ability to connect with the CRM app. Whenever you receive a call, your VoIP should instantly connect the caller ID with the CRM platform. That way all the associated client data contained in the CRM record will be displayed instantly on your PC.

For your sales team especially, this is a function that you cannot afford to be without and remain competitive. CRM plug-ins are usually the costliest add-on to VoIP services, but they are also one of the most useful.

Do your homework

Lots of websites specialize in comparing the services offered by VoIP providers. Take some time and do some research. Compare plans with these three essential services in mind along with whatever other basic needs you may identify. This will save you money and make your workforce much more productive.


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