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Tips for Managing Change in Business
July 13th, 2016

Tips for Managing Change in Business

Bill Gaskill

In order to keep up with the fast-changing business world, companies often must upgrade their technology infrastructure to remain competitive. The advent of Unified Communications (UC) including VoIP...

In order to keep up with the fast-changing business world, companies often must upgrade their technology infrastructure to remain competitive. The advent of Unified Communications (UC) including VoIP service has begun to change how companies communicate and do business

Implementing these systems means change, and it is important to manage change appropriately to lessen the impact on your employees and your day-to-day business.

Many companies have already implemented these changes. Their experiences provide lessons and best practices for other companies to learn from when adapting to new technology.

Here are some tips for managing your business during times of change:

Alert employees

Employees are the driving force of your business, so it is important to keep them in the loop when talks of change arise. Good business leaders will give employees plenty of notice of what changes will occur and when.

It is easy to imagine what may go wrong if employees are not properly informed of changes: confusion, questions, and distrust in their leaders. It is best to be upfront about how the changes will affect the company and where they stand in the process.

Be ready

Another important factor for mitigating disruption caused by change is to be prepared. Competitors may change their business strategy to adapt to the changing market, which could prompt you to do the same. However, if your company is too hasty in creating a plan of action, things can easily go awry.

Before implementing a plan of change for the company, make sure it is, in fact, a solid plan that will allow you to compete with the rest of the market. Certainty in your plan will give your business the structure needed to move forward without problems in the future.

Weigh the climate

Not every change is for the best. When change management begins, it is important to weigh the climate of the situation. That means to determine what exactly the change is and how it will affect the company as a result.

On the opposite side of the spectrum, weighing the climate can also mean to spot the lack of change that is occurring. Weak spots in management can be overlooked and in need of change These weaknesses should be identified internally and corrected before competitors or clients make the distinction themselves.

Identify technology shortcomings

Often, businesses will not identify technology as an area that needs change. Many companies will not even replace outdated technology until it is entirely broken and unusable. But, with the growing world of VoIP and unified communications, some equipment will be in need of replacing much sooner.

Phone systems and conferencing are two of the weakest points of many companies who have not yet migrated to VoIP or UC. A strong communication network between employees and clients is crucial for a company’s function and compete, so before managing change in any other form, make sure your technology is up to date.

Incorporate VoIP

VoIP is a cost-efficient, convenient alternative to traditional PBX phone systems. Its portability does not limit where you can make calls, and many services offer web interfaces to connect as well. This allows you to place calls on a global level, provided Internet connection is available.

Video support and computer-based VoIP provides easy communication that allows coworkers to share information and interact in a simple way. VoIP is as easy to use as other phone systems but offers many features that can change the way a business operates.

Move to UC

UC is an unmistakable positive point in a changing business structure. With conferencing representing one of the key features of many business platforms, UC can streamline everything into one neat package.

All forms of communication are accessible through a single point, which increases both the productivity and functionality of the workplace. Offices with cloud capabilities will benefit even further by eliminating the need for on-site infrastructure and support necessary to keep the network functioning.

Adapt to change

Change is not always welcome or easy to adapt to in the workplace. The only way to fix this problem is to be aware of who and what business processes are being affected by the change and assess whether or not more changes need to happen or if things are fine as is.

Successful adaptation may require interaction with your employees to gather their insight. If you are adding new technology, take into account whether or not it is actually improving the workplace. Constant assessment is required during periods of change to assure everything is running smoothly.

Final thoughts

Managing change in your business is not always simple. The best leaders can incorporate change by being aware of how their business is operating currently, and determining if the change will make their company stronger or weaker.

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