SIP Trunking and the Rise of the Mobile Workforce
Employing a mobile workforce has many benefits. It can reduce costs, help in hiring the most qualified employees, and eliminate the need for a brick and mortar office. In 2015 report by Dimension Data...
Employing a mobile workforce has many benefits. It can reduce costs, help in hiring the most qualified employees, and eliminate the need for a brick and mortar office. In 2015 report by Dimension Data, 63% of businesses reported improved customer service and reduced costs by 61% with mobile workers.
However, 32% of businesses have no management tool integrating phones and tablets and don’t know how to begin implementing an efficient remote work environment. One place to start is by understanding SIP Trunking.
What is SIP Trunking?
(SIP) is a generic protocol that can be used to create multimedia conferences with voice, video, and other data. It replaces traditional phones with virtual phones operating through an internet connection and SIP service provider. This means your business is no longer limited by the length of a phone cord and has a more flexible communication network.
How SIP benefits a mobile workforce
First, SIP Trunking saves money. You won’t be charged for IT maintenance fees that accompany analog phone systems. You also don’t pay for a group of phone lines, incoming calls, or long distance fees. SIP Trunking only charges for the phone lines you use and bundles the features you choose into one monthly payment.
Using a communication system that functions through the Internet, allows your employees to work from anywhere. SIP phone numbers can be used across multiple devices including a fixed desk phone, headset, softphone, or mobile phone. This ensures employees never miss a phone call no matter where they are.
A feature called “Find Me Follow Me” allows a business number to ring on multiple phones. You set the phone number preferences to reroute calls to a mobile phone or other Internet connected device. For example, imagine you are expected sit in on a conference call, but unexpectedly need to pick up your child from school. The call will ring on your main line and automatically reroute to your cell phone when you don’t answer.
You can also pre-set your business number to ring on a specific device depending on the date or time. The ability to receive calls from anywhere is important for mobile workforces, as employees often don’t work at the same location every day.
Beyond receiving calls, SIP services allow a mobile workforce to receive text messages, voicemails, search a global contact list, and participate in video conferencing anywhere they have an Internet connection.
SIP Trunking is a way to create a communication system accessible anywhere. This allows your company to employ a high-quality mobile workforce who can access company assets from any location, and in their time zone.