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The VoIP Report

Article

Workforce Management Benefits Call Centers

Sep 14th, 2017

The modern call center can operate from any location, given the variety of technology, equipment, and communication systems available today. Development of VoIP technologies and work process managemen...

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Tackling Noise in the Call Center
Sep 13th, 2017

Call centers typically house many – sometimes hundreds – of customer service agents in one open space. With all these agents speaking to customers on the phone all at once, background noise often can...

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How Businesses Use CPaaS
Sep 12th, 2017

The Communication Platform as a Service (CPaaS) market is expected to increase from $400 million in 2015 to $8.1 billion in 2019, according to Zeus Kerravala, an analyst with ZK Research in Westminste...

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2017 Tech Predictions from Business and Technology Experts
Aug 28th, 2017

We’ve looked into what major business and tech experts 2017 tech predictions are. This info just may impact your purchasing decisions over the next 12 months.

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VoIP Features Quiz: How Much do You Know?
Aug 26th, 2017

Every VoIP phone system comes with a plethora of features. So how much do you know about the features that make your VoIP system unique?

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Selecting Your VoIP System: First, Calculate Your VoIP TCO
Aug 25th, 2017

If you’ve considered the benefits of VoIP and believe it’s the right choice for your business, how do you take the next step? With so many systems, vendors, prices and options to choose from, it can b...

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What is extortionware?
Aug 24th, 2017

Cyberattacks are nothing new but there’s a new threat in town that can threaten your personal information. Everyone meet extortionware.

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Why VoLTE is still a “Boring Old Phone Call”
Aug 23rd, 2017

How many times in the last year have you heard a company say their latest product or service was the “future of (insert tech term) technology?” How many times was the company right?Most companies toda...

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Smartphone Voice Calls Will Decline Further in 2016
Aug 22nd, 2017

Three years ago, nearly all smartphone users made at least one voice call per week. Last year, only 75% of smartphone owners did.There are many more ways to communicate on your smartphone than just vo...

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VoIP Security Focus: How to Protect Against VoIP Call Interception
Aug 21st, 2017

Telephone calls are among our most vulnerable means of communication. Spies and law enforcement have "tapped" phone calls for a hundred years or more. As phones became more sophisticated, so did the m...

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VoIP Equipment Requirements: What Will I Need to Make the Switch?
Aug 20th, 2017

When considering the transition to Voice over Internet Protocol (VoIP), one question ultimately rises to the forefront, “What are the VoIP equipment requirements to make the switch?” The answer is rel...

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The Life and Death of Analog Phone Service
Aug 19th, 2017

Analog phone service started its death spiral a long time ago. It had a good run, but the advent of the Internet and VoIP technology has made using analog equivalent to using a horse-drawn carriage in...

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