Jump these 4 VoIP Implementation Hurdles
The VoIP industry continues to see rapid growth. Many companies implement VoIP into their business each year. If you are one of these companies but have concerns about the implementation challenges, y...
Theindustry continues to see rapid growth. Many companies implement VoIP into their business each year. If you are one of these companies but have concerns about the implementation challenges, you aren’t alone. Let’s make the transition easier by looking at the top VoIP implementation hurdles and how to get past each one.
When implementing a new system, onboarding employees can be the biggest issue. Few people enjoy learning a new system and your employees may doubt it will improve their work or do not want to take time away from their schedule to learn it. Employee pushback may cause delays in implementing a VoIP system. To bypass this issue, create a plan to ease your employees into the new system. This means showing a demonstration of the platform benefits and how it will add value to the company as a whole. Then, slowly integrate the system into each department. A slow implementation will cause less disruption to other business areas.
Nothing is worse than experiencing poor quality during a voice or video call, especially in a customer service department. VoIP systems work over an internet connection. In advance, ensure your business has adequate bandwidth to handle call traffic. Research Quality of Service protocols to prioritize your VoIP traffic over other data transfers. Wireless connections can also cause bad calls. If you suspect this is the case at your company, select a wired option and see if that resolves the problem.
When sending data over an internet connection, security should be a top priority. Not all VoIP service providers guarantee the same level of security. Some send unencrypted data over public networks, leaving your confidential business information much more vulnerable to security breaches and data loss. Research providers and select one offering data encryption to mitigate this issue. Add an extra layer of security by choosing a VoIP service with end-to-end connections over a Virtual Private Network.
Moving from a traditional phone system to hosted VoIP is cause for migration concerns. You want to know that moving from one to another won’t cause loss of service for your employees or customers. To lessen the risk associated with switching, instruct your IT team to the ins and outs of both systems. Give your company ample time for testing and issue mitigation.
While implementing VoIP into your business can seem overwhelming, it has many benefits that are worth the effort. Help your company jump the migration hurdle by understanding the improvements they will experience, the most common challenges, and how to overcome them.