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How to Overcome VoIP Challenges
January 4th, 2016

How to Overcome VoIP Challenges

Stephanie Clarke

There are a lot of options to consider when selecting the best communications solution for your business. This is especially true for small or medium-sized businesses, where the needs and demands are...

There are a lot of options to consider when selecting the best communications solution for your business. This is especially true for small or medium-sized businesses, where the needs and demands are relatively dynamic and might need to be adjusted or scaled to size as the business changes. Some of the most diverse and flexible communication systems are those built around Voice Over Internet Protocol (VoIP).

With VoIP, you can pick and choose from a wide variety of features and providers and build a package that is tailored to your specific business needs. As with everything in life, however, VoIP isn’t without its problems. Luckily, those problems are fairly predictable. See how to overcome these VoIP challenges.

Security

Protect your data and your reputation by selecting a reputable service provider with excellent security services.

Security is a hot topic, particularly related to data that contains consumer information. Because there is increased scrutiny around how businesses are handling personal data, it’s a good idea to carefully consider your options when it comes to VoIP systems. Some providers even offer the ability to secure and monitor information stored on your local network as well as in the cloud.

Network and Call Quality

In the past, VoIP was not always associated with good call clarity or quality. As the service evolved, however, the initial hiccups were sorted out and resolved. It’s entirely possible to implement a VoIP communication system that sounds great – all you have to do is understand that the quality of your calls and your network are interrelated.

Your network is an incredibly important part of VoIP infrastructure. You can think of your network like a canal: a well-built canal will withstand the water flow and direct it to the proper endpoint. Your network functions the same way – when properly configured, it will hold up under the various communication demands that flow through it and deliver the information wherever it needs to go.

If the network isn’t properly configured or has insufficient bandwidth, then the information won’t move quite as smoothly or quickly. The best thing you can do is make sure you understand both your VoIP demands and your network capability and upgrade accordingly.

Special Considerations

While VoIP is a dynamic communications solution that you can customize almost endlessly, it’s important to note that there is one limitation in particular. Because it is tied to your IP address and not a fixed location, VoIP is not a reliable locator. This means that you might need to install a fixed line to be able to contact emergency services.

Now that you know what kinds of difficulties exist when using a VoIP communication service, you can take the steps necessary to ensure that these issues don’t surprise or overwhelm you. Keep them in mind as you make your selection, and enjoy the flexibility that VoIP can bring.


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