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Hotel Phones Are Accommodating Modern Guests
November 22nd, 2016

Hotel Phones Are Accommodating Modern Guests

Hailee Franco

Today’s workforce is mobile, constantly traveling from one place to another to do business. This means they are often staying in hotels where they take conference calls and do other work right from th...

Today’s workforce is mobile, constantly traveling from one place to another to do business. This means they are often staying in hotels where they take conference calls and do other work right from their rooms. Guests do most of their work online or via a mobile phone, leaving hotel phones alone. This leaves hotels no choice but to adapt in hope of accommodating the modern guest.

To do this, many hotels are changing the way guests use the in-room phone. They understand that calls are not made from these phones. However, that doesn’t mean they aren’t a vital part of the customer experience. Hotels are turning in-room phones into multipurpose tools that guests not only want but need.

Adding USB ports

Some hotel phones now have USB ports, allowing guests to charge their mobile device directly from the phone. According to hotelmanagement.net, most guests bring between two to five devices with them to the hotel. These range from mobile phones to tablets and laptops. The more devices a guest brings the more charging ports they will need. Adding USB ports to the phone helps accomplish this.

Many times hotels place outlets in awkward spots. Meaning devices need to stay on the floor, near the outlet. Having USB ports on the phone make it easy to use the phone while it is charging.

Integrating Bluetooth speakers

Bluetooth speakers often come with in-room phones. This gives hotel guests the power to connect their device to a speaker with better sound quality. Now they can listen to music while getting ready for work, or take part in conference calls using this speaker.

The sound is adjustable. Guests may turn it up or down depending on their comfort level, making it easy to hear everything. The speaker also makes it possible for the guest to use their phone hands-free. Guests can take notes during a business call, send emails, or do other activities while talking on the phone.

Not reinventing the wheel

At the end of the day, hotels know that guests will still use their in-room phone to communicate with hotel staff. Some hotels offer apps that guests can download to their smartphones but guests tend to prefer the simplicity of the room’s phone. Because of this hotels maintain this functionality and work to make it easier to use.

An in-room phone is also better for emergencies because emergency services can pinpoint where the call is taking place. This makes these phones necessary for guests and hotels because they help keep guests safer.

By turning in-room phones into multipurpose tools hotels are giving guests the ability to use their mobile devices more efficiently. They understand that because room phones are not used to make calls they need to adapt to accommodate the modern guest. Adding USB ports, Bluetooth speakers, and not reinventing the wheel hotels are accomplishing this by giving guests tools they want and need.


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