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Happy Together – Matching Employees to the Right VoIP Phone
September 1st, 2015

Happy Together – Matching Employees to the Right VoIP Phone

Ian Linton

The great thing about VoIP is that you can plug any suitable phone into the network and access all your services. That makes it easy to give employees with different telephone needs and calling patter...

The great thing about VoIP is that you can plug any suitable phone into the network and access all your services. That makes it easy to give employees with different telephone needs and calling patterns the right phone for the job. Or, you can set up a Bring Your Own Device (BYOD) policy and allow employees to use their own compatible phones. With that level of flexibility, matching the right employees to the right VoIP phone is a snap.

Softphones for starters

The simplest and cheapest way to access VoIP is a softphone. This is a piece of software that retails for as little as a few dollars, or comes free with some enterprise systems. Employees load the software onto a PC, smartphone, laptop or tablet. They can then make or receive calls and use many other VoIP services by using a headset or built-in microphones and speakers.

A softphone is an easy way to give VoIP access to employees who are not heavy phone users, or who work on the move with mobile devices.

Wireless phones for employees on the move

A wireless phone is the ideal model for employees who work on a campus site, such as a warehouse, factory floor or retail outlet, and don’t have a fixed desk. They can maintain contact via a wireless network without having to return to a desk whenever they need to make or receive a call. This is also a useful model for employees who work in an office, but are frequently away from their desks, in meetings or visiting colleagues.

Desk phones across the company

IP desk phones are available at various price points to provide employees, managers and executives with a phone specification to suit their role and status. With displays ranging from basic greyscale screens to large screen full-color LCD models and sound quality up to HD or hi-fi wideband audio, there is a desk phone to suit any organizational structure.

Phones for collaboration

Employees who work in teams or project groups need phones to help them collaborate easily. While basic desk phones support clear calling, Instant Messaging and Unified Messaging to keep communications flowing, team members may prefer even more functionality.

With video phones, for example, they can set up video conferences to reduce travelling time. Using screen sharing functions they can progress and agree plans easily.  For simple audio conferencing, they could use conference phones that provide high-quality speakerphone facilities.

Phones focused on customers

Sales, telemarketing and customer service representatives who are in regular contact with customers need up to date information when they make or receive calls. IP desk phone and call center phone ranges include models that integrate with business applications like Customer Relationship Management (CRM) systems and support desk systems. This enables representatives to access purchase histories, campaign responses, service records and outstanding support issues so they can provide customers with the highest levels of service.

VoIP on a mobile

Sales representatives or service engineers working in the field don’t have to miss out on the benefits of VoIP. Using the data channel on their smartphones or accessing the network at a Wi-Fi hotspot, they can make and receive calls and access all their office VoIP services.

Using VoIP on mobiles helps improve productivity in the field and reduces call costs, compared with mobile voice packages.

Bring Your Own Device

The ultimate way to make everyone happy is to introduce a BYOD policy. Employees can use their personal smartphones, laptops or tablets to access the corporate network and make business calls. Companies that have launched a BYOD policy have coupled it with security measures that protect sensitive corporate data that is used on devices that are not secured to corporate standards. Despite the risks, BYOD initiatives help to increase employee satisfaction.

Vive la difference

The diversity of phone models compatible with VoIP makes it easy to match the phone to the job and keep employees at every level satisfied and productive. And, there is one final bonus for employees who don’t like change. With a suitable adapter, employees can keep their old phones. They’re happy and so is the finance director.

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