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DID Numbers Improve Skype for Business
September 29th, 2016

DID Numbers Improve Skype for Business

Kathi Fuhrman

Skype has over 300 million registered users worldwide. Its international voice and video calling and messaging capabilities provide a low-cost communication option. Skype for Business, utilized by com...

Skype has over 300 million registered users worldwide. Its international voice and video calling and messaging capabilities provide a low-cost communication option. Skype for Business, utilized by companies across the U.S., is growing in popularity.

Businesses flock to the VoIP software to reduce costs, increase efficiency among team members, and improve customer relationships. Skype for Business is downloaded to a computer and relies on a high-speed internet connection to work properly.

While Skype for Business offers many benefits, it limits the ways businesses can connect to virtual business meetings and voice calls. Cobweb recently announced success utilizing Direct Inward Dialing (DID) numbers for expanded calling with Skype for Business. More businesses are looking to implement DID numbers to improve the user experience.

What is Skype for Business?

Skype for Business offers instant messaging, group chat, voice/ video calls, and sharing services.

What are DID numbers?

DID or DDI numbers let businesses route incoming phone calls to their VoIP service using a local telephone number. This allows anyone to call the business on any type of phone and connect automatically. Businesses use DID numbers to route calls to Skype for Business users. The transition is seamless during the calling process. Contact your VOIP service provider to determine what DID number options are available in your area.

Why DID numbers?

Direct inward dialing numbers improve the Skype for Business user experience in multiple ways.

Increases conferencing options
Meetings and conferencing are two Skype for Business services. Without DID numbers, businesses can only add Skype users to meetings through an Internet connection. By implementing DID numbers, meeting capabilities are broadened to include anyone using a telephone.

Increases flexibility
Skype users are not always at their computers during meeting times. DID numbers increase flexibility for businesses by allowing team members, customers, or vendors to join meetings anywhere. Increased flexibility usually leads to increased meeting attendance.

Boosts reliability
Internet and connection services have come a long way. However, they are far from perfect and at times, not reliable. Reliability is key to a business’s reputation. Meeting attendees won’t be impressed if you drop the connection mid-meeting due to poor Internet service. DID numbers improve reliability during meeting times and phone calls.

Businesses currently utilizing Skype for Business may risk reputation and efficiency when connecting only through the computer. Direct inward dialing numbers are easy to implement and allow calls to and from people using phones. Contact your VOIP service provider today to review your DID number options.


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