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Just the Facts, Please: Your Go-To List of Cold, Hard VoIP Statistics
February 10th, 2017

Just the Facts, Please: Your Go-To List of Cold, Hard VoIP Statistics

Susan Vorodi

We've compiled a list of some of the most compelling VoIP statistics that you can use to build your business case for VoIP.

You’ve likely read A LOT of information – much of it anecdotal – about the benefits Voice over Internet Protocol (VoIP) phone service and why businesses should (and are) make the switch from traditional phone service.

Unfortunately, anecdotes, while informative and interesting, don’t always make for a strong business case – especially if you have to present this business case to your partners, managers, or executive team.

Just the facts, please

We understand that. So, we’ve compiled a list of some of the most compelling statistics – the numbers, the cold, hard facts, the down and the dirty, if you will – that you can use to build your business case for VoIP.

VoIP Cost Savings

  • Dell used its mobile workforce to save $39.5 million and cut carbon pollution via telecommuting. Source
  • Businesses see average savings of between 50 percent and 75 percent after switching to VoIP. Source
  • Small businesses who move to VoIP can lower the cost of their local calls by up to 40 percent. Source
  • Integrated voice and Web conferencing can result in a 30 percent reduction in conferencing expenses. Source
  • Approximately 31 percent of all businesses use VoIP systems due to its productivity-boosting and cost-saving features. The reduced communication expenses and logistical benefits help companies gain a competitive edge over businesses that remain on the PSTNSource
  • A recent case study featured in PC World found that a business with 30 phone users reaped $1,200 in monthly savings when switching to VoIP. Source
  • A landline phone system typically costs businesses an average of $50 per line each month, and that rate only includes local and sometimes domestic calling. Monthly VoIP plans are available at under $25 dollars per line – a 50 percent savings over a POTS line. Source
  • Switching to VoIP can save small businesses as much as 45 percent each month over traditional phone service. Source
  • Soft phones resulted in average savings of $1,727 per month in cell phone and long distance charges. Source

VoIP and Productivity

  • Unified messaging saved employees 43 minutes per day due to more efficient message management while mobile workers saved 55 minutes per day. Source
  • UC can save companies with 100 employees up to 191 company-wide hours per day, 49,660 hours/year, and up to $920,000 per year in productivity. Source
  • Companies that invested in technology that allows their employees the flexibility to work remotely saw productivity rise by almost 20 percent. Source
  • Organizations with unified communications, including VoIP, saved an average of 32 minutes per day per employee because it enabled staff to reach one another on the first try. Source

VoIP Growth

  • The global mobile VoIP (mVoIP) market to grow at an impressive CAGR of around 28 percent during the forecast period, 2016-2020. Source
  • The VoIP services market is expected to grow to $140 billion USD by the year 2021. Source
  • Telecoms are losing an average of 700,000 landline customers per month. Source
  • There will be 1 billion VoIP users by the end of 2017. Source
  • It’s projected that the VoIP services market will expand 10 percent every year until 2021. Source
  • Experts project that by the end of the year 2018 only 6 percent of the U.S. population will still be using the traditional landline phone network. Source
  • According to Information Week, 70 percent of companies indicated they have deployed UC in the cloud or plan to do so. Source
  • 62 percent of survey respondents say improved employee collaboration is a top business driver for UC. Source
  • Latin America expected to be the fastest growing VoIP market by 2024. Source 

VoIP and Mobility

  • The global mobile VoIP (mVoIP) market to grow at an impressive CAGR of around 28 percent during the forecast period, 2016-2020. Source
  • The global enterprise mobility market is expected to reach USD 500.0 billion in 2020. Source 
  • As of 2017 37 percent of the US claims to telecommute at least part time. Source
  • Mobile VoIP users are expected to reach 1 billion by the year 2017. Source
  • Mobile workers also saved 40 minutes each day and generated annual productivity gains of 3.5 days per year. Source

Session Initiation Protocol (SIP) Trunking

  • 13 percent of firms are using SIP for 100 percent of their WAN traffic. By 2018, 42 percent of firms will send 100 percent of their traffic over SIP trunks. Source
  • 80 percent of business with 20,000 employees say SIP is very important. 80% of businesses with 100-500 employees say the same. Source
  • For the majority of businesses using SIP trunking, the connection with the PBX is made natively; while for only 31 percent, the connection is made via premises-based enterprise SBCs. Source
  • With up to 70 percent cost savings at stake, small and medium businesses are taking a serious look at SIP. Source
  • Gartner estimates that “network architects and procurement managers can leverage SIP trunking services to slash enterprise telecom expenses by up to 50 percent.” Source 
  • By next year, Gartner predicts that 50 percent of U.S. business exchange lines will be SIP-based. Source

VoIP Transition and Reliability

  • A recent survey of decision-makers involved in the selection of SIP trunking providers showed that quality problems are very rare.
    • 57 percent of survey respondents started looking into VoIP systems in 2014. Only 1 respondent out of 208 reported being dissatisfied with call quality.
    • 17 percent cited lack of reliability as the primary reason why they were switching to VoIP.
    • Only 6 percent had IT job titles.
    • 14 percent of businesses without full-time IT on staff ran into networking issues with VoIP technology. This finding suggests that it’s eminently feasible for businesses without IT personnel to deploy VoIP technology successfully.
    • 77 percent wanted hosted systems.
  • In some cases, installing VOIP services for one person can be as easy as inserting a $15 to $20 pre-programmed dongle into a USB port on your desktop or laptop. Source
  • 39 percent of employees are resistant to change. Source
  • Quality of Service (QoS) protocols—evaluate disruptive factors like jitter, latency, and delay, and guarantee that certain resource levels are allocated to voice traffic. Source

VoIP and Customer Service

  • 92 percent of 1,000 consumers surveyed in the U.S. State of Multichannel Customer Service Report say they now expect a brand or organization to offer a self-service customer support page or portal.
    • 61 percent have a more favorable view of the brand or organization if its online self-service offering is mobile responsive.
    • More than half of consumers now expect a response from a brand or organization within 24 hours.
    • Customers are more likely to praise companies for great service than complain about poor customer service.
  • Today, 88 percent of all businesses believe that they deliver “excellent” customer experience.
    • Unfortunately, only 8 percent of their customers believe the same thing. Such misjudgments of customer expectations can significantly impact the bottom line.
    • Brands that consistently delivered better customer experiences over the past five years produced a cumulative return of 22 percent.
    • By 2020 the world will see more than 25 billion connected devices.
  • 87 percent said that brands must work harder to create a seamless experience for customers. Source

VoIP Security

  • Verizon’s 2016 Data Breach Investigations Report (DBIR) lifts the lid on what’s really happening in cyber security. Source

It’s all in the numbers

These statistics offer a great starting point for building your business case for VoIP.

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