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5 Key Criteria for Business Softphone Selection
September 22nd, 2016

5 Key Criteria for Business Softphone Selection

Kathi Fuhrman

VOIP revenue is expected to reach $82.5 billion by 2019 due to increased use of VoIP services. Many businesses today are replacing legacy phone systems with VoIP phone systems. VoIP offers solutions f...

VOIP revenue is expected to reach $82.5 billion by 2019 due to increased use of VoIP services. Many businesses today are replacing legacy phone systems with VoIP phone systems. VoIP offers solutions for ancient workplace inefficiency issues. Softphones are a popular choice for businesses to consider as a bridge between new and existing hardware.

Softphones installed through an app on your computer or smartphone uses an internet connection to deliver voice over the internet. One benefit of this software is you can use an existing Macintosh, Windows, and Linux computer or smartphone to carry out phone-related tasks with a similar interface. Choosing the right softphone for your needs may be difficult for VoIP beginners. Review these key selection criteria to streamline and simplify the process.

1. Quality connection

Connection makes or breaks a phone call. Review bandwidth requirements when choosing a new softphone. Make sure your current setup meets the requirements to avoid crackly or dropped phone calls. Lost connection mid-call can cost you business and decreases overall efficiency. Don’t be afraid to ask questions and research reviews online. Other users’ experience helps you identify potential difficulties in advance.

2. Ask IT

Terms like firewalls, speed, memory, and bandwidth are common in VOIP softphone research. Individuals with little or no IT background may have difficulty navigating these terms. Contact a trusted IT advisor to help you make sense of IT requirements. Ask them to review your current internet connection and make recommendations. IT advisors are an excellent source of information and can confirm whether your office hardware and system can handle the new technology.

3. Who needs a softphone?

Identify who needs to use the softphone technology at your company. Employees, management, sales, and service teams all require different technology features. Softphone features and costs vary. Before contacting a VOIP service provider or softphone vendor, gather this information:

  • What do you like about your current system?
  • What features do you need?
  • How often will the service be used?
  • How many calls are received on average?

4. Product comparison

Softphones can be downloaded from an App store or come directly from the VOIP service provider. Both sources offer many brands with different features.

Take inventory of the hardware and devices you currently use including computers, smartphones, and other telephones. Ask the vendor to provide a compatibility list with their current technology to eliminate stress.

Make a list of the ways you communicate and the services you pay for with these devices. Compare the softphone features and see if you find redundancies or new uses for the app.

5. Budget

Like most technology, softphones vary in features as well as price. The costs range from free (may display advertisements) to $500. Price is not the best way to choose a softphone but is important to determine a budget before you buying. Setting a budget in advance lets you review options within your price range from the onset of the buying process.

VOIP softphones increase operational efficiency and flexibility for team members. Don’t get overwhelmed with options, terminology, or technology. Use these 5 criteria to prepare for the softphone buying process.


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