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The VoIP Report


Workforce Management Benefits Call Centers

Sep 14th, 2017

The modern call center can operate from any location, given the variety of technology, equipment, and communication systems available today. Development of VoIP technologies and work process managemen...

Tackling Noise in the Call Center
Sep 13th, 2017

Call centers typically house many – sometimes hundreds – of customer service agents in one open space. With all these agents speaking to customers on the phone all at once, background noise often can...

How Businesses Use CPaaS
Sep 12th, 2017

The Communication Platform as a Service (CPaaS) market is expected to increase from $400 million in 2015 to $8.1 billion in 2019, according to Zeus Kerravala, an analyst with ZK Research in Westminste...


How WebRTC Benefits Unified Communications
Sep 11th, 2017

WebRTC, yet another set of letters to remember in addition to all the as-a-services. But do remember them, because it can fit into your UC infrastructure.

VoIP Security Focus: How to Prevent VoIP Theft of Service
Sep 10th, 2017

Theft of service is the most common type of VoIP fraud. The various types of theft of service include stealing usernames, passwords, and account information.Sometimes known as subscription fraud, VoIP...

What Is VoIP Jitter And Why Should It Matter To Me?
Sep 9th, 2017

As more businesses and homes embrace VoIP technology, complaints of VoIP jitter are often heard. Therefore, you've probably wondered what jitter is, why it's important, and how can you get rid of it.V...

Does Switching to VoIP Save You Money?
Sep 8th, 2017

No doubt, you’ll come across many claims from telecom providers of all flavors, telling you how much you’ll save on your calls because of their great prices. It’s a tempting prospect when you read abo...

What Are the Major Components of a VoIP Phone?
Sep 7th, 2017

A VoIP phone is designed to take full advantage of VoIP services and features. Traditional desk phones can provide some of the functionality when used with an adapter that converts the phone’s analog...

3 of the Coolest IoT Medical Advances
Sep 2nd, 2017

The healthcare industry is constantly looking for ways to improve and innovate, help save lives and be more efficient. One of the ways they are doing this is through the Internet of Things. These Inte...

The Millennial Effect on the Hospitality Industry
Sep 1st, 2017

Cornell Center for Hospitality Research sees the “Millennial effect” as one of the most significant trends affecting the hospitality industry in recent years.The Millennial generation, those currently...

Fax over IP: The Truth about Security and Reliability
Aug 30th, 2017

Many businesses with strict security guidelines and regulations, such as those in the healthcare, financial, and legal industries, still rely on the traditional fax. Will these industries and other fa...

Ransomware and Extortionware: What’s the Difference?
Aug 29th, 2017

Though the Internet boom of the last twenty years has proven to be positive in many ways, there are also some drawbacks. In particular, this technological advancement has also created an explosion of...

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