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5 Ways to Get the Most Out of Your Softphone
September 22nd, 2017

5 Ways to Get the Most Out of Your Softphone

Kathi Fuhrman

Free to download from the Apple Store and Google Play, softphone apps are easy to navigate, super handy, and rising in popularity. Businesses are utilizing softphone apps at an increasing rate to boos...

Free to download from the Apple Store and Google Play, softphone apps are easy to navigate, super handy, and rising in popularity. Businesses are utilizing softphone apps at an increasing rate to boost flexibility and overall employee morale.

Softphones provide a low-cost option for businesses to break free from their desks and work on the road. These apps can be downloaded to your current smartphone or laptop without purchasing additional equipment.

Take these 5 recommendations and make the most of your softphone.

1. Use headphones, microphone, and speakers

Sound quality depends on the listening device as well as the service provider. Use headphones, a microphone, and speakers to increase sound quality and eliminate background noises. Minimizing outside noise maintains professionalism as you and your employees work in and out of the office. These accessories also reduce distractions. Finally, better sound quality improves the overall customer experience.

2. Toss the desk phone

Make using your softphone a habit by eliminating the desk phone. Many employees shy away from change or new technology and rely on old habits. Remove the option to use the desk phone and see an increase in effective softphone use and efficiency. Have team members practice transferring calls to and from each other to avoid lost calls. Removing the desk phone also frees up space. Less clutter helps employees feel organized and increases overall productivity.

3. Hire remote workers

Softphones increase your potential talent pool. Don’t be scared off by employees located in other cities or regions. You may find better talent with more to offer your business. Remote workers can be added seamlessly to softphone systems and customers never know they are located elsewhere. The hiring possibilities are endless if you fully utilize your softphone capabilities.

4. Implement home workdays

Boost employee morale by implementing occasional work-from-home days. According to WorkFlexibility.org, 74% of employees surveyed want flexible work schedules. Flexibility includes working from home during snow days, when children are sick, and around doctor appointments. This improves the overall team environment. Happy employees are more productive and efficient which is beneficial to your business.

5. Encourage time off

Employees overwhelmed or inundated with work avoid vacations. They fear the workload will be unmanageable when they return. Encourage employees to get away from work. Allow them to answer calls using the softphone system. They can set available hours to receive and return calls. Providing this tool while on vacation gives employees a sense of control over their workload. Employees need vacations. Vacations relieve stress. Employees with less stress are more healthy overall and more productive in the workplace.

Expand your VoIP services to include softphone apps today. Implement the above recommendations to get the most out of your softphone. Employees will be happier and your bottom line will increase as a direct result.


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