4 Ways Mobility Adds Value to VoIP and Collaboration
Voice over IP (VoIP) initially emerged as an office-based phone system that gave businesses the opportunity to reduce both infrastructure and calling costs. It also offered the promise of easier colla...
Voice over IP () initially emerged as an office-based phone system that gave businesses the opportunity to reduce both infrastructure and calling costs. It also offered the promise of easier collaboration, improved customer service and increased productivity – all factors that added value to the investment in a new phone system.
Now, VoIP is available as a service to mobile users. That means they can access and use all the communication functions of an office phone, wherever they happen to be working. So, remote and mobile employees can achieve the same productivity, collaboration and customer service benefits as their office-based colleagues, adding further value to the VoIP investment.
Any device, anywhere
A number of factors make mobile VoIP practical. The first is a software application known as a softphone. Users can make and receive calls and on mobile phones, smartphones, laptops, tablets and other mobile devices. Users with the more advanced capabilities of smartphones, laptops and tablets can make use of the full range of VoIP features and services.
Mobile VoIP also enables employers to implement(Bring your own device) programs. With BYOD, employees can use their own phones or other devices to handle business calls or access company databases. BYOD programs enable employers to offer their employees greater choice, an important factor in recruiting and retaining staff.
The other important factor is the availability of high-speed broadband on mobile networks. The wider deployment of 4G and LTE networks gives connected mobile devices the speed to support VoIP call quality.
These developments, together with the global reach of Internet phone systems, make mobile VoIP a practical reality in any location.
Increasing mobility is a key goal for businesses of any size. Traditionally, businesses focused their mobility initiatives on the needs of employees who spend the majority of their time away from the office such as sales representatives and service engineers.
But, with increasing demand for flexible working, businesses are looking at ways to change their working practices and maintain productivity. By reviewing the way different employees work, businesses can decide whether to equip individuals with desk phones or mobile phones and offer them the opportunity of full or part-time remote working.
For employees who don’t need to be based permanently in the office, working from home or other locations provides greater flexibility and a better work-life balance. They can work productively and remain in contact wherever they work.
Flexible mobile working adds value to VoIP in a number of ways. It extends office productivity and capability to all employees and, like BYOD programs, it can improve recruitment and retention.
VoIP conferencing features have simplified collaboration inside and outside the company by eliminating the need for special meeting facilities. Collaboration can take place over personal computers, laptops and tablets, desktop phones with screens and smartphones.
And, setting up conferences is easier because VoIP can integrate with calendar applications like Microsoft Outlook to check availability and communicate meeting details.
With VoIP collaboration available on mobile devices, location is no longer an issue for participants. Employees who are away from the office no longer have to miss important meetings. They can participate in online meetings and view the multimedia content that VoIP supports.
By extending collaboration facilities, businesses can avoid delays to projects, accelerate time to market and respond quickly to business opportunities.
Mobile collaboration over VoIP adds further value by giving sales representatives and service engineers easier access to office-based colleagues for advice or support. This can help them resolve customer issues quickly and reduce the number of return visits, as well as increasing customer satisfaction.
Mobile VoIP doesn’t just add value, it can help to reduce costs. Because VoIP travels on a data network, mobile call costs are lower than operators’ voice tariffs. Instead, call charges are based on mobile data tariffs.
The ability to communicate both voice and data on the same mobile network means lower overall costs, because there is no need to set up and maintain separate networks.
Businesses can also reduce their real estate costs by offering employees the opportunity to work remotely. Employing home workers or hiring contract staff reduces the pressure on desk space and cuts overall costs.
The combination of lower costs and added value can go straight to the bottom line.